Frequently Asked Questions

General
We accept several payment methods, including Paypal and T/T.
Absolutely. We believe our products are the best on the market. If you find the product has quality problems, then you can simply send it back within 7 days for your money back.
At Uniorange we have created an innovation fund, we have 10 global R&D centers, we invest at least 5% of annual sales revenue in R&D activities, we have a unique customization and design capability, over 2,800 patents and we are committed to making every customer's needs a reality. This allows us to cut out the middlemen and sell these powerful devices directly to you, with a minimal profit margin.
Uniorange will make every effort to process orders within the stated time frame. If you need to change or cancel an order, please contact us by email within 1 day of placing the order. We will do our best to help you resolve the issue. Please note that the refund does not include currency exchange or credit card fees. Please note that once the order has been shipped, we will not be able to process your cancellation.
Basically, if anything goes wrong with your product, we're on board. We'll repair or replace anything that doesn't work as it should, to make sure you're satisfied. To learn more about our guarantee, contact us.
Shipment
All purchases have free shipping.
Orders are usually delivered within 10-24 business days.
When your order is shipped, you will receive an email with a tracking number and a link to follow it. This way you can follow your purchase throughout the entire process.
Return
If you are not completely satisfied with your product, or there is a problem with your purchase, we aim to rectify this as quickly as possible. Contact us to view our returns policy in detail.
If you have any questions, you can contact our customer service department at info@uni-orange.com for assistance.
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