Frequently Asked Questions

General
We accept several payment methods, including Paypal and T/T.
Absolutely. We believe our products are the best on the market. If you find the product has quality problems, then you can simply contact us at info@uni-orange.com for your money back.
At Uniorange we have created an innovation fund, we have 10 global R&D centers, we invest at least 5% of annual sales revenue in R&D activities, we have a unique customization and design capability, over 2,800 patents and we are committed to making every customer's needs a reality. This allows us to cut out the middlemen and sell these powerful devices directly to you, with a minimal profit margin.
If your electrical appliance falls into the sink, bathtub or other vessel containing water, do not reach into the water to grab it. Unplug the appliance from the electrical outlet first. Even if the power is off, an appliance can still be electrically live and is dangerous. Let the unit cool down and then remove it from the water. The appliance will be unsafe to use and should be discarded after it has gotten wet.
Basically, if anything goes wrong with your product, we're on board. We'll repair or replace anything that doesn't work as it should, to make sure you're satisfied. To learn more about our guarantee, contact us.
Buying Online
At this time, we do not have the ability to notify customers when out-of-stock items become available.
To change the shipping address on your order, call  86-13455516096 and speak to a Customer Service representative. If the order has not yet shipped, it most likely can be changed. If the order has shipped, the only option is to return the package to Uniorange. Please email or call us before you return your product to make arrangements and receive further instructions for the return.
To cancel an order, call 86-13455516096 and speak to a Customer Service representative. If the order has not yet shipped, it most likely can be canceled. If the order has shipped, the only option is to return the package to Uniorange. Please  email or call us before you return your product to make arrangements and receive further instructions for the return.
The most likely reason is that the item is out of stock. We apologize for the inconvenience. Inventory levels are updated daily in our system, so from time to time, check back on the website to see if the item has become available. Uniorange does not yet offer backorder service.
Hair Care
Since the introduction of our pistol-grip hairdryer in the '60s, Uniorange has been busy innovating. Today, our hair appliances harness new and emerging technologies to address age-old hair problems. From drying speed to heat transfer, we apply these technologies to help reduce frizz, add volume, and protect your hair. You can learn more about the unique properties and benefits of ionic in our  technology guide.
Every Uniorange hair dryer comes with an instruction booklet in the box. Don't throw it away! It provides the basic information needed to operate and maintain your hairdryer. This guide also includes important safety instructions for using electrical appliances. You'll find the warranty terms for your purchase in the manual as well.
Curling irons, straightening irons and curling wands set the tone in all sorts of styling situations. From flattening to volumizing, these irons can create waves, curls, and pin-straight hair. They can also create problems and damage your tresses, so finding an iron that does the job safely, with style and substance, is an important factor in finding one that's right for you. Features to consider when selecting a styling iron include: heat settings, barrel and plate coatings, and finishes such as ceramic, tourmaline, and titanium. For flat irons consider the ideal plate width for your hair. For curling irons and wands, determine the barrel diameter that's right for you. And, check to see what safety features are designed into the product. Styling irons come in all styles, shapes, sizes, lengths, and widths to create lots of looks with your locks. Read more to discover which one is best for your fine hair or normal hair to thick hair.
Shipment
All purchases have free shipping.
Orders are usually delivered within 10-24 business days.
When your order is shipped, you will receive an email with a tracking number and a link to follow it. This way you can follow your purchase throughout the entire process.
Return
If you are not completely satisfied with your product, or there is a problem with your purchase, we aim to rectify this as quickly as possible. Contact us to view our returns policy in detail.
If you have any questions, you can contact our customer service department at info@uni-orange.com for assistance.
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